MangaVerba Refund Policy

1. Who handles refunds

Packages are sold by our authorised reseller Paddle.com (Merchant of Record). Paddle takes the payment and issues refunds under its Buyer Terms (https://www.paddle.com/legal/buyer-terms) and Refund Policy (https://www.paddle.com/legal/refund-policy).

Paddle returns an approved refund to the original payment method where possible, usually within 14 days of approving the request.

2. 14 days to withdraw from a purchase

A consumer in the EU or the UK can generally withdraw from a package purchase within 14 days of the transaction date, without giving a reason, and receive a full refund, provided they have not yet started using the purchased points. In other countries the periods set out in Paddle’s Refund Policy apply.

The right of withdrawal does not apply if, before the 14 days end and with consent given at purchase, you started using the purchased points – for example, you translated a page that was paid with Premium points. A page’s cost is taken from Premium points first, so every new page translated after the purchase uses the package.

Paddle may also, at its discretion, approve a request for a full or partial refund made within 14 days of purchase. Submitting such a request does not guarantee a refund.

3. Points not delivered or the service does not work

If the points do not appear in your account within an hour of payment, contact us with the transaction number – we will check the payment and add the points. If we cannot deliver them, you are entitled to a refund of the payment.

If a page translation fails, the points for that page are returned to your account automatically. Report other problems with the service as a complaint under section 12 of the Terms; you keep your statutory remedies, including bringing the service into conformity and, where applicable, a price reduction or withdrawal.

4. How to request a refund

• via paddle.net (“Request refund”) or the support link in Paddle’s purchase confirmation email;
• or at contact@mangaverba.com – include your account email and the transaction number from the purchase confirmation; we will forward the request to Paddle.

You do not need to give a reason for withdrawal. Before filing a chargeback with your bank, please contact us or Paddle – we can usually resolve the matter faster.

5. Points after a refund

After a refund or chargeback, we remove the package’s Premium points to the extent they remain in the account; for a partial refund – a proportional part. Bonus points are not removed, and pages translated earlier remain available.

Bonus points – for confirming your email and daily – are free of charge, so they are not refundable in money. No points are money, and none can be exchanged for cash.